At JapDirect, we aim to get your order to you quickly, safely, and efficiently. Please read our Shipping Policy carefully before placing your order.
1. Processing Times
- All in-stock orders are typically processed within 1–3 business days (Monday to Friday, excluding public holidays).
- Orders are processed once full payment has been received.
- Special-order or backordered items may have longer lead times, which will be communicated to you at the time of purchase.
2. Delivery & Couriers
- We use trusted national courier services across New Zealand to deliver your order.
- Estimated delivery times vary depending on your location, generally between 1–5 working days.
- You will receive a tracking number via email once your order has been dispatched.
3. Shipping Costs
- Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
- Free shipping may be offered on selected items or promotions (as advertised).
4. Responsibility & Risk
- Once your order has been collected by the courier, JapDirect takes no responsibility for delays, damage, loss, or theft during transit.
- Risk of goods passes to the customer once the order leaves our premises.
- We recommend contacting the courier directly for any delivery issues using the provided tracking number.
- If your order arrives damaged, please notify us within 48 hours so we can assist in lodging a claim with the courier.
5. Incorrect or Incomplete Address
- Please double-check that your delivery address is correct at the time of ordering.
- JapDirect is not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address.
6. Pick-Up Option
- Local pick-up from our Hamilton location is available by appointment. You will be contacted when your order is ready for collection.
7. International Shipping
- Currently, JapDirect ships within New Zealand only. For international inquiries, please contact us directly.